Phone Number Settings Explained

Are you unsure what all the phone number settings are within? Don't worry - mastering these different settings isn't as difficult as it may seem.

How to Use the Dialer Feature (Webapp and Multi User)

Using as a “softphone” for outbound calls is an excellent way to communicate with leads for one-time calls or for calling through lists. This article will cover calling specific contacts for one-time calls. Please see other articles related.

How To Buy a Toll Free Number

It is very important for your business that you know how to buy a toll-free number. In this article, you will see an easy step-by-step on how to purchase this number.

Using the Voicemail Feature

Part One: Where To Upload Voicemail Files

Phone Messaging Policy

We all expect that the messages we want to receive will reach us, unhindered by filtering or other blockers. An important step that our customers can take to make that expectation a reality is to prevent and eliminate unwanted messages.

Missed Call Text Back

In this article we will discuss the ways to setup Missed Call Text Back in your system!

How To Record Calls And Listen To Recordings

In this article we go over how to record and listen to calls.

Options within the Dialer

This article will walk through your options while you are on an outbound call through .

A2P 10DLC Best Practices

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers.

A2P Sole Proprietor Brand Registration

This simplified guide will help you navigate through the registration process for A2P (Application-to-Person) Sole Proprietor Brands.

A2P 10DLC Campaign Vetting Changes

Due to an industry change that's looking to improve and reduce spam, fraud, unwanted messaging and protect SMS as a trusted communications channel in the U.S

Whisper Message

A whisper message is a short message that you hear on your end of the line when a call is connected. It can help you best serve your customers and have context for a call. To set up your whisper message, follow these steps:

​How To Get an Outbound Phone Number

Unlock seamless communication with your clients through outbound phone numbers.

How To Convert Voicemail Drop Files into MP3 or WAV

Voicemail Drops require mp3 or wav audio files. This article shows how to properly convert your audio voicemail file to properly utilize Voicemail Drops.

Inbound Call Routing to the LeadConnector Mobile App

Inbound Call Routing is the process that happens when a prospect calls back the phone number from a text message or the phone call that they received from outbound number.

How to Use SMS and Phone Number Validation

You may have SMS validation enabled, allowing to check phone numbers for you at the time of SMS sending.

Setting Up a Voicemail Drop and Voicemail Drop FAQs

A Voicemail Drop is utilized to accelerate the process of leaving voicemail messages.

How To Increase Message Deliverability

One of the best ways to ensure Messaging deliverability is high, is by verifying your toll-free number

Call Tracking

Call tracking is a powerful tool for businesses looking to understand the origins of their incoming calls, whether they stem from email blasts, Facebook ads, Google ads, or other marketing efforts.

SMS Attachment Size Limits

SMS carriers and have attachment file size limitations to prevent deliverability issues and to make sure that their servers are not overloaded with hefty file sizes while millions of people around the world use their services to send SMS.