Workflow Action: Send SMS

In this article, you will learn how to send clients SMS messages as well as different add-on actions that can be implemented.

  1. Select the “
  • For Example: Sending an SMS to confirm the client has booked an appointment (Type a custom message that you want the clients to receive or choose from a template)
    • Seen Below
  • Add attachments if desired or URLs for a file by scrolling down
  • Select the “
  1. Adding a 
  • But since it's an appointment workflow, we typically will change the time delay option to “
    • This will look at the booked appointment time and create a waiting period concerning it.
  • For appointment schedules to workflows, we use this type of wait step. Now you can select, before the appointment or after the appointment.
    • You can choose any of the custom amounts of months, days, hours, and minutes (
  • In this example: 
    • This helps keep the workflow organized and easy to understand
  • Select “
  • You now have created a wait step that will take place before the next step!
  • For example: 

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Workflow Action: Send Review Request
Workflow Action: Send To Eliza Agent Platform